Cancellation Policy & T&C Acceptance

This is a private specialist practice, and private fees will apply. We kindly ask for full payment at the conclusion of your appointment. Payment can be made by credit card or cash. Please be aware that merchant fees apply to credit card transactions. We will submit the claim to Medicare and the rebate will go into your nominated bank account. Thank you!

 

We require a minimum of 24 hours notice to cancel or to reschedule appointments. Cancellations or rescheduling will only be accepted via email at reception@sapan.health.

Patients seeing doctors will incur a minimum of a $100 fee. Patients seeing allied health practitioners will be charged 100% of the scheduled fee. NDIS patients are required to notify us of cancellations within 48 hours as per the NDIS guidelines or 100% of the schedule fee will be charged.

Please arrive 15 minutes early for your appointment. You can park in front of the building in 2 hr free parking or Lefevre Terrace – 3-hour free parking or North Adelaide village- 2-hour free parking.

To give your child and your family the best possible care and support, it is important that we have up to date personal details eg: Medicare details or bank account details and other relevant information such as relevant medical results and/or assessments and reports. We ask that you keep us informed of any change of details. We may use this information for our practice administrative purposes including for billing purposes, contacting Medicare, NDIS, health fund etc on your behalf. We may also need to share this information to other treating doctors and/or other health care organisations outside of our practice for the purpose of ongoing treatment, referrals and care. All information will be handled with care and in a sensitive and confidential manner.

consent to information being shared to and from staff and practitioners at SA Paediatrics & Newborns as well as other external practices/organisations for the purpose of continuity of quality healthcare and support to your child and family.